How can we help you

Welcome to our Help Center. You will find all answers to frequently asked question, helpful guides and usefull tips that assist you to grab the benefits from prizeol

Support

FAQS

Have questions? We have got answers! Check out our Frequently Asked Questions (FAQs) to find the quick solution to common queries. Save time and get the information you need right here.

What is PRIZEOL?

PRIZEOL is an online rewards club where members can purchase products at discounted prices from our partnered sellers. We connect customers with trusted businesses, creating a win‑win environment for both shoppers and sellers.

How do I become a PRIZEOL member?

We offer four membership packages: Trial, Access, Prestige, and Elite.

The Trial and Access packages provide limited benefits.
The Prestige and Elite packages offer higher discounts, more giveaway entries, and access to exclusive game days and social events.
VIP members can access all categories and enjoy the highest level of benefits.

What are the benefits of being a PRIZEOL member?

By purchasing a membership package, you unlock:

Exclusive discounts from our partnered sellers
Free giveaway entries with chances to win exciting prizes
Access to PRIZEOL special game events and social media activities
A growing community of shoppers and sellers

How do I claim my discount?

Simply retrieve your coupon code from the PRIZEOL app or show your active membership to the partnered business when shopping in person.

Can I get a refund if I change my mind?

Refund eligibility depends on the type of purchase.
Membership fees are generally non‑refundable, but we may review refund requests on a case‑by‑case basis in accordance with Bangladesh Consumer Law. Please refer to our Refund Policy for full details.

How many giveaways can I participate in with my membership?

We typically organize 2–3 giveaways each month.
Your membership is valid for 30 days, and you can participate in all giveaways scheduled during that period. Renew your membership to continue enjoying the benefits.

How do I cancel my membership?

You can cancel your membership anytime through your account settings on our website.
If you need help, our support team is always ready to assist.

How can I confirm my entry in a draw?

Log in to your account and go to “My Orders” to view your giveaway entries.
You can also check “My Entry Numbers” to see all assigned ticket numbers.

How will I know the giveaway draw time?

We announce all giveaway draw times on our website, Facebook page, mobile app, and other social media channels.

What happens if I win a giveaway?

We conduct live draws and broadcast them on our social media platforms.
After selecting the winner, our team will contact you directly. Prizes are typically delivered within 2–5 days of the announcement

Is PRIZEOL a scam?

Absolutely not. PRIZEOL is a registered Bangladeshi company (C‑193744), and all prize draws are conducted through certified services.
You can view past winners on our website or through our social media pages, where we publish every winner publicly.

Does PRIZEOL sell products directly?

No. PRIZEOL acts as a bridge between sellers and customers.

We collaborate with sellers who offer discounted products exclusively to PRIZEOL members. This helps customers save money while giving sellers access to a large, active community.

Does PRIZEOL contradict Islamic Shariah law?

No. PRIZEOL does not promote gambling or any activity that violates Islamic principles or Bangladeshi law.
Members receive discounts and giveaway entries as part of their purchased membership—there is no financial loss or unethical practice involved. Sellers benefit from increased exposure, boost sales, and customers enjoy savings and rewards.

How is my personal information protected?

We take data privacy seriously. Your information is securely stored in compliance with the Bangladesh Privacy Act.
For more details, please review our Privacy Policy.

How can I contact customer support?

You can reach our customer support team via email at info@prizeol.com.bd or through our Facebook or Instagram pages.

Who can join the PRIZEOL rewards club?

Anyone as Bangladesh citizen aged 18 or older is welcome to join.

Let's get in touch

Didn’t find what you are looking for. We are happy to help you.

Contact Now

View Pricing